Damage to iPads should be (and is) the exception to the norm but we appreciate accidents do happen. iPads are insured against accidental damage and theft during the 30 month lease period. Freedom Tech reserve the right to refuse any claims where deliberate damage is suspected. Please refer to your insurance documents (sent from Freedom Tech when signing up for the device) for details.
If your child’s iPad is broken and needs sending away for repair:
- Sign out of iCloud (or if you cannot do this on the iPad, go to icloud.com on another device)
- Remove the passcode if possible
- Email firstname.lastname@example.org to provide us some details about the fault. Please include your child’s name in your message as well as the FTCS number (this will be in your order confirmation email from Freedom Tech)
Screen Protector Repairs
We replace school-leased iPad screen protectors free of charge. If your screen protector is broken, see the IT technicians before the damage spreads to the actual iPad screen, and avoid a delay whilst the iPad is sent away to be fixed.
Enjoy this clip of a screen protector being replaced:
Any other iPad queries?
Please email email@example.com and a member of the team will get back to you.