Damage to iPads should be (and is) the exception to the norm but we appreciate accidents do happen. Freedom Tech will repair/replace an iPad that has been accidentally damaged or stolen during the 30 month lease period. Freedom Tech reserve the right to refuse any claims where deliberate damage is suspected.
If your child’s iPad is broken and needs sending away for repair:
- Sign out of iCloud (or if you cannot do this on the iPad, go to icloud.com on another device)
- Remove the passcode if possible
- Contact us (choose IT Support from the menu) to provide us some details about the fault. Please include the FTCS number (this will be in your order confirmation email from Freedom Tech)
Screen Protector Repairs
We replace school-leased iPad screen protectors free of charge. If your screen protector is broken, see the IT technicians before the damage spreads to the actual iPad screen, and avoid a delay whilst the iPad is sent away to be fixed.
Enjoy this clip of a screen protector being replaced:
Any other iPad queries?
Please use the contact form (choose IT Support from the menu) and a member of the team will get back to you.